Customer Retention – We Mine the Value Locked up in Your Customers

Even larger businesses don’t focus enough on their existing customer base, or have strategies to increase value. Too often it’s left to the occasional untargeted mailshot or call to catch up, with little thought put into the process.

Your customers should be your strongest advocates, most committed buyers and need to be given the fullest attention possible. We work closely to develop strategies and plans to make your past and existing clients feel loved, prioritised and known. It works for the best for all parties concerned.

Achieve Growth That Works

Examples Of Our Customer Success Work

Customer Success Flexspace

Prefilling Space

Offering short leases and contracts to small and startup businesses leads to challenges for Flexspace. Every unit is up for renewal every year. Furthermore, with standard attrition within small enterprises, there is always space coming available.

Yet, with a building database and a ready list of prospective, as well as existing clients, we have advised them on systems and strategies to convert more of their database and to see problems for fill rate before it becomes a critical problem.

Making Sales Buoyant

With a growing reputation, but skippering being seen as a one-hit sale, it seemed that repeat business would be a challenge. However, Nautilus had two strategies we were able to support with very effective marketing campaigns.

Firstly, they now have an Alumni network called ‘The Tribe’ who regularly go on flotillas with each other, coordinated by Nautilus. Secondly, they have catamaran deliveries where different teams are assembled to take their boats point to point, often across oceans – another level of experience!

Customer Success Nautilus Sailing
Customer Success HCL Fasteners

Securing More Orders

HCL had a burgeoning database of current and past clients but relied on their memory, loyalty and the occasional call to increase repeat business. This meant that they were overspending on new customers and not looking after the ones they had won.

We engaged with them and helped them segment their database, identifying which clients were interested in which products, how they preferred to order and to come up with a meaningful, frequent contact strategy. Business is booming.

Achieve Growth That Works

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