Firm Gains, an independent online resource for business owners thinking of selling their business, looked to Ergo to help automate their initial customer correspondence.
The decision when to trigger an email was formalised and based on; events (pre-determined dates) customer segmentation (value of the business) or duration (time since last correspondence). As the outcomes (the content of the emails) could also be determined, Firm Gains were able to create highly-polished natural, two-way communication with the option of appropriate intervention where needed.
CarQuake, a website designed to bring car dealer offers and car buyers together, wanted a way of building a strong customer database with minimal effort.
Harnessing the expertise of Ergo, they were able to devise a naturalised email campaign which was fully automated. Intelligent, dynamic and interactive with an in-built ability to track its own performance, it enabled CarQuake to make every customer interaction count and increased two-fold the likelihood of offers being accepted.