Most legacy CRM systems are designed for the old fashioned sales process, make contact, call and email and close. They become merely repositories for customer data, effectively a very expensive licensed database! And most of the time they make you adapt the way you go about things to fit their system. This needs to change.
Which is why we call this ‘Enhanced’ CRM, because it still supports the sales and marketing, but does it in a much more enlightened way. Here are some ways in which it is radically different:
We’re transforming businesses by making them more efficient, reducing waste, increasing productivity and improving margins.
Now that is what we mean by ‘Enhanced’.
Gardenatics, a relative newcomer to the world of treehouses and climbing frame builds, had very big ambitions and wanted a way to grow and scale up over time without increasing head-count. Step forward Ergo Digital who implemented their proprietary cloud-based software, Omny Link, to provide an enhanced CRM system configured and built to Gardenatics’s exact needs.
They now have an intuitive, single customer view, accessible anywhere, from any device. Now they and their army of installers can keep tabs on the business, simply and effortlessly, with instant reminders for when something’s been forgotten. Foolproof, to put it another way! So if you are equally ambitious and want to lessen your limits to growth, then Demand More and employ Ergo.
Firm Gains, an independent provider of business information, wanted a single customer view to help manage their varied and valuable sales leads. Ergo Digital were able to provide a simple, single customer view for everyone across the organisation with an automated enquiry and lead handling email function to really make those leads count. Need more business? Contact Ergo today.
