If your Website is a Salesperson, Should it be Fired?

Posted on May 22, 2026May 27, 2026 by wpQcYcYv8Apw

Picture this. You have a salesperson who shows up late to every client meeting. When they do arrive, they fumble through the pitch, forget key selling points, and leave potential customers more confused than convinced. Their follow-up is patchy at best. Important leads slip through the cracks.

You’d sit them down for a serious conversation. If nothing changed, they’d be gone. No question about it.

Yet thousands of businesses tolerate exactly this behaviour from their websites every single day. And unlike that underperforming salesperson, your website’s site conversion failures cost you more than you think.

The Economics of a Digital Salesperson

Consider what you’d invest in hiring a decent salesperson. A salary somewhere between £40,000 and £60,000 annually, minimum. Add to that recruitment costs, training time, benefits and you’re looking at a substantial investment before they bring in their first pound of revenue.

Now consider what that salesperson can actually deliver. They’d be able to handle 20 to 30 conversations, maximum. They’d need breaks. They’d take holiday. They’d have the odd sick day. Ultimately, they’d have limits, as all humans do.

Your website operates under completely different economics. It works 24 hours a day, seven days a week. It never takes annual leave. It can handle hundreds of visitors simultaneously, without breaking a sweat. When properly configured, site conversion is good and it’s the most tireless and consistent salesperson your business has.

But only when it’s functioning properly.

The Silent Failures Adding Up

A slow website doesn’t just frustrate visitors. It loses them before they even see what you’re offering. Research shows that visitors make judgements about your business and decisions on site conversion within seconds. If your site takes too long to load, they’re gone. Your competitor’s site, loading quickly on the next tab, gets their attention instead.

Broken forms might be the most insidious problem of all. Someone decides they want to enquire. They fill in their details. They hit submit. Nothing happens – no site conversion. Or worse, they get an error message. That lead, someone actively interested enough to reach out, vanishes into thin air. But you never even knew they existed.

Then there’s unclear messaging. Visitors land on your homepage and can’t figure out what you actually do, who you help, or why they should be interested. They scan the page, find nothing that grabs them, and leave. Meanwhile, a competitor with a crystal-clear value proposition captures that same visitor and turns them into a customer.

Every one of these issues and lack of site conversion costs you revenue. Real money. The same way a poor salesperson would cost you deals.

Why Businesses Look the Other Way

Ultimately, tracking a salesperson’s performance is relatively straightforward. You can see their activity and close rates. The feedback loop is short and visible – it’s in front of your face.

Website performance and site conversion is very different. The failures are often invisible. You might not know your forms are broken until someone notices, often way down the line. You don’t see the visitors who left because your site was too slow. The leads you never got don’t show up in your CRM.

So, as far as the business is concerned, everything is fine. “We’re still getting leads,” they say. And technically, they’re right. But the question isn’t whether you’re getting leads or not. If you weren’t, the lights wouldn’t be on. Instead, you should be asking yourself this question: “Are you getting all the leads you could possibly be getting?”. How many opportunities are you losing without even realising it?

This is precisely why so many sites remain broken, underperforming, or simply not fit for purpose. There’s no obvious site conversion fire to put out, so the problem gets brushed under the carpet. All the while, money is quietly leaking out of the business, month after month.

Improving Site Conversion and Turning Your Website into an Asset

The difference between an underperforming website and a high-performing one isn’t complicated – it comes down to a few essentials done properly.

Speed matters more than most businesses realise. A slow website loses visitors quickly, while a fast one keeps people engaged, reduces bounce rates and improves site conversion. Clear communication matters too. Visitors should understand what you do, who you help, and why you’re different within seconds of landing on your site.

Reliable lead capture is equally important. Forms should work flawlessly, confirmation messages should appear instantly, and enquiries should flow directly into your CRM without manual intervention. When someone has made the decision to take the next step, your website should make it effortless.

Good design also plays a critical role – not just visually, but functionally. Every page should guide visitors towards site conversion, whether that’s booking a call, requesting a quote, or making a purchase. Clear navigation and intentional messaging improve conversions.

At Ergo Digital, we are experts in turning underperforming websites into revenue-generating assets. The process begins with identifying what’s holding your site back, then fixing those issues systematically to create a website that loads quickly, communicates clearly, and converts traffic into real business.

Would you tolerate a salesperson who consistently underperformed and cost your business opportunities?

Nope.

So why accept it from your website?

Let’s start a conversation today, and get your website performing the way it should be.

Clicking Google’s Suggestions: The Quickest Way to Lose Money on Ads

Posted on May 8, 2026May 8, 2026 by wpQcYcYv8Apw

It’s easy to assume that the platform you’re paying to advertise on has your best interests at heart. After all, the interface is polished, the recommendations feel helpful, and the prompts seem data-driven. But this isn’t the case, and blindly following Google’s suggestions without a Google Ad agency can be one of the fastest ways to drain your marketing budget.

Let’s unpack why.

The Illusion of “Helpful” Recommendations

If you’ve ever run ads, you’ve seen them – those subtle nudges encouraging you to:

Increase your budget
Broaden your audience
Add more keywords
Raise your bids

On the surface, these suggestions look like optimisations. In reality, they’re often designed to increase your spend, not your profitability.

That’s not a conspiracy, it’s just business.

It’s important to understand that Google Ads recommendations are, in many cases, designed to help you increase your visibility, generate more data, and make fuller use of their automation tools. The issue is that Google’s definition of optimisation is not always the same as your business’s definition of profitability.

Recommendations often focus on increasing activity (ie. clicks, impressions, and conversions), but Google cannot fully understand your business’ specifics – your margins, lead quality, sales process, or customer lifetime value. Therefore, some recommendations will improve performance, but others will hamper it, and blindly applying them without any strategic oversight is where many end up wasting budget.

Ultimately, Google earns revenue from selling advertising space. The more you spend, the more they earn. Your success is secondary to that model.

But your success is far from secondary to a good Google Ad agency.

More Spend ≠ Better Results

A common misconception in digital advertising is that higher spend automatically leads to better results. It doesn’t.

What increased spend does guarantee:

More impressions
More clicks
Positive-looking reports

What it does not guarantee:

More leads
More customers
More revenue

Without clear strategy, you’re simply buying activity – not results. And activity doesn’t pay the bills.

Strategy vs. Automation

Google’s automation is powerful, but it lacks context about your business:

Your margins
Your customer lifetime value
Your sales process
What actually qualifies a lead

So when you rely entirely on automated recommendations, you’re essentially handing control of your budget to an algorithm that’s optimised for scale – not profitability.

That’s where things go wrong, and where a Google Ad agency comes in.

Automation has changed digital advertising, and these tools can be incredibly effective when campaigns are built on strong foundations. But automation is not a strategy in itself.

Google only understands the signals it is given. It doesn’t know which leads became profitable customers, which enquiries wasted time, or which products generate the strongest margins for your business.

Successful Ads campaigns utilise a Google Ad agency with human strategy, using the data and machine learning to improve performance while still keeping control over targeting, messaging, and commercial goals.

What Profitable Campaigns Actually Look Like

Businesses that see strong returns from ads don’t just “follow the prompts.” They build strategic campaigns with a Google Ad agency.

That includes:

1. Understanding the Customer Journey
Not every click is equal. Knowing where your audience is in their decision-making process changes everything – from your keywords to your messaging.

2. Focusing on Intent, Not Volume
High-traffic keywords might look appealing, but they’re often expensive and low-converting. The real value often lies in targeting search terms with clear buying intent.

3. Building for Conversions, Not Clicks
Clicks are vanity metrics if they don’t lead to revenue. Campaigns should be structured around actions that drive business outcomes.

4. Continuous Testing and Optimisation
The best-performing campaigns aren’t set-and-forget. They evolve – based on real data, not automated suggestions.

Where Many Make the Mistake

It’s a familiar story:

A business launches ads
Follows platform recommendations
Sees traffic increase
But revenue stays flat

After months (and often thousands spent), frustration sets in.

The issue isn’t that ads don’t work – it’s that they weren’t built to work in the first place.

Taking Back Control of Your Ad Spend

If there’s one takeaway, it’s this:

Spending money on ads doesn’t mean you’ll see a return. Strategy is what makes the difference.

When you shift your focus from “more traffic” to “more profit,” everything changes:

You focus on sharper targeting
You ensure your messaging is relevant
You begin to reach more intent-driven customers

And, most importantly, you stop paying for clicks that don’t convert.

We are the Google Ad Agency Here to Help

Google Ads can be incredibly effective, but only when used with intention. The platform is a tool – not a strategy in itself.

If you rely on Ads to tell you how to spend your money, don’t be surprised when your budget disappears without meaningful results.

The goal isn’t to outspend the competition, it’s to out-strategise them. Because at the end of the day, your job isn’t to help Google make more money, it’s to make sure your ads make money for you.

We are a Google Ad agency that help you implement strategy. Understand your customer journey. Find keywords that will actually convert for your business. Build campaigns around profit, not just traffic. Testing, measuring, and optimising based on what drives real commercial outcomes.

That’s how you turn ad spend into revenue.

If you’re ready to stop wasting your budget and start seeing genuine ROI from your digital advertising, let’s talk. We’ll strategise your campaigns so they work for you and your business, not Google.

Cost, Complexity and Conversion Challenges: How a Google Ads Agency Helps you Optimise

Posted on February 13, 2026February 13, 2026 by wpQcYcYv8Apw

So you’ve got budget allocated to Google Ads: the question isn’t whether it will be spent, but whether it will result in business, or just evaporate into the ether whilst Google sends you a thank you note.

For many businesses, this is exactly the point where working with a Google Ads agency starts to make sense. Not because the platform is impossible to use, but because the mechanics that determine performance are rarely obvious from the interface alone.

The difference usually comes down to understanding what’s under the hood in as much detail as possible.

The Auction System,
That Isn’t

Google Ads works on an auction system that determines when and where ads appear. Originally it was for the highest bidder, but that bit the dust many years ago. Your ad position is set by the revenue it is expected to bring to Google.

Google recognised that the value you bring is also about spreading everyone’s budget as carefully as possible to ensure that competition remains.

The advertiser has settings, from budget to region, bidding preference to devices. And Google has it’s own balancing ‘device’ called Quality Score that helps it maximise returns.

However, it is also clear that Google is not disclosing the full truth, you can be ordered to bid higher to appear in results, and yet you are still getting impressions, clicks and customers. Google will throttle your impressions in the hope that you will bid higher and allocate more budget.

The auction has been flipped so it is now squarely aimed at advertisers, not users. The old adage in poker applies here:

“If you haven’t worked out who the sucker is, it’s probably you”

Search vs Performance Max:
Same Game, Different Rules

Search campaigns operate with a clarity that feels almost quaint now: you choose keywords, write ads, set bids, and Google shows them when people search for those terms. You can see what’s working, what isn’t, and adjust accordingly. Performance Max, on the other hand, is Google’s black box approach to advertising. You feed it assets and objectives, and it decides where your ads appear across Search, Display, YouTube, Gmail, and Discover.

Google positions Performance Max as the future, leveraging machine learning to find customers you didn’t know existed. The reality is more nuanced. Whilst Search gives you transparency and control, Performance Max offers reach and automation at the cost of both. You’ll see conversions, certainly, but working out where they came from and whether they’re genuinely incremental becomes an exercise in faith rather than analysis.

The catch is that Performance Max will often cannibalise your Search campaigns, bidding on the same branded terms you’re already winning on at lower costs. Google calls this optimisation. Most businesses would call it expensive. The trick is knowing when each campaign type actually serves your company, rather than simply serving Google’s revenue targets.

Understanding how campaign types interact is a big reason why working with a Google Ads agency is beneficial, particularly when automation begins to obscure where your spend is really going.

The Complex Funnel,
Simplified

The marketing funnel has become absurdly complicated: awareness, consideration, evaluation, conversion, retention, advocacy. Every Google Ads agency has their own version with slightly different names, and an extra layer or two for good measure. Google Ads operates on a far simpler principle, whether you realise it or not.

There are people searching with intent to buy, and there’s everyone else. Search campaigns capture the former: someone types “emergency plumber Reading” and you’d better be there. Performance Max and Display are meant to create demand among the latter, turning the unaware into future searchers. That’s the funnel in its most honest form.

The complication comes from measurement, not the funnel itself. Google attributes conversions to the last click, so your branded Search terms look brilliant whilst everything that created the demand in the first place appears wasteful. The trick isn’t building a more sophisticated funnel model; it’s recognising that upper-funnel activity generates searches, and lower-funnel activity harvests them. If you only invest in harvesting, you’ll eventually run out of crop. Google won’t tell you that directly, because selling you more of everything suits them perfectly well.

Businesses that want to understand this complex funnel can rely on a Google Ads agency to interpret attribution beyond the default reports from platforms.

Geographical Targeting,
With a Twist

Geographical targeting seems straightforward: you tell Google which locations you want to target, and your ads appear there. Except Google offers two options that sound similar but behave very differently. “People in or regularly in your targeted locations” does what you’d expect. “People in, regularly in, or who’ve shown interest in your targeted locations” casts a much wider net.

The second option is set as default, which means your carefully targeted Reading-based campaign might also be serving ads to someone in Manchester who once searched for “things to do in Reading”. Or, someone in Spain planning a UK trip. Google frames this as helpful expansion. Without guidance from a Google Ads agency, this means, in practice, your budget gets spent on people who may never set foot in your service area.

What Actually Makes the Difference

Understanding Google‘s game is useful, but it doesn’t generate you leads. What separates accounts that deliver from those that simply spend comes down to a handful of things that most advertisers either overlook or can’t be bothered to do properly.

First is structure. Not the textbook campaign architecture that looks tidy in a presentation, but structure that reflects how people actually search and buy. Lumping everything into broad campaigns because it’s easier to manage means you lose control over what triggers your ads and where your budget goes. Granular control takes more work, but it’s the difference between steering and hoping.

Second is negative keywords, which sounds basic until you look at most accounts and realise they’re barely used. Every search query report reveals terms that are bleeding budget, yet they keep triggering ads month after month. Google won’t stop showing your ads to irrelevant searches if you’re still clicking and occasionally converting, even if the cost per acquisition is three times what it should be.

Third is testing, but not the sort where you change one headline and declare victory. Proper testing means understanding what levers actually move performance: landing page changes often outperform ad copy tweaks, and bid strategy shifts can dwarf both. Most advertisers test the wrong things because they’re easy to change, not because they matter.

The final piece is simply paying attention. Google’s interface is designed to nudge you towards recommendations that increase spend. Automated bidding works, until it doesn’t, and by the time you notice, you’ve burned through budget that won’t come back. The accounts that perform have someone watching them who understands the difference between algorithmic optimisation and algorithmic opportunism. Google’s system is sophisticated, but it’s not working for you. Knowing that is half the battle; acting on it is what actually makes a difference. That is where a Google Ads agency comes in.

Ultimately, a reporting structure is essential to keep a track of your Ads and achieve anything close to fruitful results. Most clients we work with need our help, as a Google Ads agency, in this regard, as their reporting systems are wide of the mark.

Book a meeting with us today, and we can start a conversation about how Google Ads can work better for you and your business.

Marketing Doesn’t Scale Linearly – Reduce Wasted Marketing Spend

Posted on January 26, 2026February 12, 2026 by wpQcYcYv8Apw

Your first lead is your cheapest lead, and your last lead is your most expensive lead. This principal is vital if you want to reduce wasted marketing spend.

Most business owners don’t understand this simple truth about marketing economics. They think if they can get one lead for £10, they can get ten leads for £100. But that’s not how it works.

If you can have one lead for £10, you probably can’t get two for £20. It would probably be closer to £22 for two, three for £35, five leads for £60, and it tends to deteriorate the further you go up. It’s a sliding scale, not a linear progression.

This fundamental principle shapes everything about how digital marketing actually works, yet most agencies would rather you didn’t know about it.

Why Marketing Costs Don’t Scale Linearly

When you start marketing in any channel, you’re going after the easiest opportunities first. You’re targeting the people most likely to convert, using the keywords with the best combination of search volume and low competition, reaching the audience segments that are actively looking for what you offer.

But once you’ve exhausted those opportunities, the next lead becomes harder to acquire. And the one after that, harder still. All of a sudden, you’re overbidding and looking to reduce wasted marketing spend.

Take Google Ads as an example. When you first start bidding on keywords, you might target specific, less competitive terms that directly relate to your business. But as you scale up your spend, you’re forced to bid on more obvious keywords where competition is fierce. The most obvious terms that link really strongly to your business are super competitive, and you’re not actually going to be able to rank for them without spending significantly more.

You have a lot of situations where a client has tried it themselves and thrown a thousand quid at Google and it’s gone, and they have absolutely no idea what happened. All they know is their money’s gone and Google said thank you very much.

Those thousand pounds get fragmented across multiple channels and keywords, diluted to the point where they can’t make a meaningful impact anywhere. The budget that seemed substantial suddenly becomes insufficient to compete effectively.

The Competitive Keyword Problem

The economics get even more challenging when you’re a smaller business competing against larger players. If you turn over a million in a certain space and you’re bidding on keywords that your competitors who are top of the space are bidding on, they’re turning over 20 million and they’re bidding on those same keywords. That’s not a sustainable way to reduce wasted marketing spend.

Your competitors with bigger budgets can afford to pay more per click because their larger operation allows them to extract more value from each customer. They’ve got economies of scale working in their favour. You’re fighting a losing battle trying to outbid them on the most obvious, competitive terms.

The smarter approach is finding keywords that are more niche or specific to you, which still have the traffic, but not just picking the most obvious keywords you think of straight away. It’s important to know what your goals are as a business. Find some slightly more targeted keywords, bid on those and grow a bit, because otherwise you waste your whole marketing budget, don’t grow, and just get flushed out by your competitors again.

Why Agencies Benefit From You Not Knowing This

Here’s an uncomfortable truth about the agency business model. Most people, if they get a channel of marketing activity that really works for them, one of the things they often do is just scale it and say, well okay, if I spend ten times the amount on that, I’m going to get ten times the results.

And it doesn’t happen.

Agencies know this. But many won’t tell you because clients benefit from small and often, whilst agencies benefit from big and infrequent. The incentives are misaligned, especially if you’re trying to reduce wasted marketing spend.

When you commit to a large budget upfront, the agency gets its revenue locked in. Whether that budget delivers proportional results or not becomes almost secondary. They optimise for their own revenue model rather than your actual returns.

This is why bulk discounting in agency services often works against the client’s best interests. Yes, you might get a discount for committing to a larger contract, but if that larger spend doesn’t deliver proportionally better results because of the non-linear economics we’ve just discussed, you’ve actually made your situation worse, not better.

What This Means For Your Marketing Strategy

Understanding the non-linear economics of marketing acquisition should fundamentally change how you approach growth and your strategy to reduce wasted marketing spend.

First, it means you need to test and learn before scaling. Don’t assume that what works at £1,000 a month will work at £10,000 a month. The dynamics change completely as you scale up or reduce wasted marketing spend.

Second, it means you need genuine expertise to identify where the opportunities are. Finding those less competitive keywords, those underserved audience segments, those emerging channels where costs haven’t been bid up yet requires skill and experience. This is where having someone who actually knows what they’re doing becomes essential.

Third, it means you need transparent reporting that shows you the actual cost per lead at different spending levels, not just aggregate numbers that hide the deteriorating economics as you scale.

Fourth, it means you should be deeply sceptical of agencies that push you to dramatically increase budgets without demonstrating that the economics still work at that level. If they can’t show you that your tenth lead will cost roughly the same as your fifth lead, you’re probably about to waste money. We recommend first asking these questions if you want to reduce wasted marketing spend.

The First Purchase Economics

This principle doesn’t just apply to lead generation. It applies to customer acquisition as well.

With previous clients, we’ve seen that the first purchase is often the cheapest. In fact, sometimes you’re even losing money on that first purchase. But if you have the data on how many times people order on average, whether their second orders are usually bigger, their third orders usually bigger, and you know what type of customer and where they’re from, orders the most, you can make that initial acquisition cost make sense.

This is why having someone handle your marketing, your CRM, and your website together is so valuable. They can give you that actionable data throughout the process. If you’ve got lots of agencies working on different bits, they’re all going to possibly blame each other for why this metric is less or why this is more.

Reduce Wasted Marketing Spend and Make Better Decisions

The reality is that marketing doesn’t scale linearly, and it never will. Your first leads are your cheapest leads and your last leads are your most expensive leads. This is just the economics of how markets work.

But knowing this allows you to make smarter decisions. It allows you to question agency recommendations. It allows you to understand why those thousand pounds disappeared without a trace. It allows you to test at smaller scales before committing to larger budgets. It allows you to recognise when you’re hitting diminishing returns and need to look at different channels or approaches.

Most importantly, it allows you to work with agencies that are willing to have honest conversations about these realities rather than those who obscure them to maximise their own revenue.

The best marketing strategy isn’t about spending more. It’s about spending smarter, understanding the economics, and working with partners who’ll tell you the truth even when it’s not in their immediate financial interest to do so. It takes two to effectively reduce wasted marketing spend, so choose wisely.

If you want to reduce wasted marketing spend, you need to first gauge if the marketing spend is actually wasted. Do this by finding your cost per conversion. And always remember, your first lead is your cheapest lead!

SEO Isn’t Dying – Adapt Your Strategy for AI Search Results

Posted on January 2, 2026January 2, 2026 by wpQcYcYv8Apw

How many LinkedIn posts do you see claiming SEO is dead? It’s becoming tiresome. Every few months, someone declares the end of search engine optimisation, usually with a screenshot showing how Google’s AI overview answered their query without them clicking a single link.

Here’s the uncomfortable truth: SEO as it existed five or ten years ago is dying. But SEO itself? It’s just changing. And if you understand how it’s changing, you can adapt your strategy rather than abandon it entirely.

How Search Results Have Changed

Think back to how Google looked a decade ago. You’d search for something, and the top organic result would often appear right at the top of the page. There might be one or two ads above it, depending on your industry and how competitive the keyword was. That world is gone.

Google added more ads, so now you might see three or more paid results before you reach organic listings. Then came schema markup for frequently asked questions, those expandable boxes you can click to see answers. Product schemas arrived for e-commerce searches, showing images with prices and titles. Suddenly, that top organic result you worked so hard to achieve was pushed down the page. You had to scroll to see it.

The last few years have amplified this trend dramatically. Now we have AI snippets as well. That’s probably the biggest change, and it’s the one causing all the panic.

Why AI Affects Different Businesses Differently

But here’s where most people get it wrong. They assume AI snippets affect every business equally. They don’t.

If your entire website exists as a blog that thrives on traffic because you link to other people’s websites and earn income that way, you’ve got a problem. Lots of people now turn to AI for informational answers. They ask ChatGPT or look at Google’s AI overview, get their answer, and never click through to your site. If you’re in the affiliate marketing or content publishing business, this is genuinely challenging.

But if you’re selling a product? People searching on Google aren’t necessarily interested in looking at Gemini’s AI overview. They’re looking for a product. They scroll past the AI snippet because it doesn’t help them make a purchase decision. They want to see options, compare prices, read reviews, and click through to buy.

The reality is that SEO strategy needs to be tailored to what industry you’re in. When someone searches on Google for a product and you’re an e-commerce company, you’ll have product snippets. You don’t need to worry as much about AI listings because people are likely to click on one of the product listings or the Google Ads rather than read Gemini’s description of the products they searched for. That doesn’t make sense for their intent.

However, if you’re a B2B business, people probably aren’t looking to make a purchase or spend money immediately. They might be comparing options and gathering information. There won’t be product snippets. So you might need to look more into optimising for AI or for question and answer features. Good modern SEO is very tailored to the client’s industry, their existing ranking strengths, and the seasonality of their business.

The Numbers Tell a More Complex Story

The traffic mix is changing, and the data reflects this shift. According to recent industry research, brands now allocate about 72% of their total marketing budget to digital channels, with organic search remaining a significant component of that investment.

Purely organic traffic from traditional search terms has drifted downwards overall. For some of our clients who get a few thousand visits a month, if we can keep traffic at that level whilst knowing it’s on a very gentle decline, that’s actually a good result. It’s still very profitable when you compare it to paid advertising. It’s worth investing in.

Research shows that more than half of UK shoppers routinely research products or services online before making a purchase. They’re still searching. They’re just encountering more options about where to find their answers, and the path from search to website has become more complex.

Redefining What SEO Means

AI is starting to take a greater share of that traffic. But when you look at the overall stats, particularly because Google has integrated AI into its results, Google is still the dominant force. The question shouldn’t be “is SEO dying?” When you think about it, search engine optimisation includes all of the above. It’s local listings, organic listings, shopping listings, and ad listings. It’s about being present at the top of search results for the keywords that matter for your business and having the right messages there.

We want to get a strong number of impressions on the relevant keyword phrases and searches, particularly on Google. Obviously we don’t want to ignore Bing and ChatGPT and others. We want clients to have the lion’s share of opportunity when it comes to visits to their site, regardless of where those searches happen.

The mix of where your traffic comes from will continue to change. More possibilities exist for ads now. You’ve got shopping ads, display ads sometimes on the sides, your local business profile on the right, and then Google Ads search results at the top. Traffic from traditional organic rankings has gone down, but it’s not dead.

We’ve had some success helping clients create content that ranks well for organic search but also performs well in AI results. It’s about making content that works across multiple formats. Sometimes it means repurposing really good content they already have but making it function better for their business rankings.

Who Will Thrive and Who Will Struggle

The businesses that will struggle most are those that treat this as an all or nothing situation. Either they panic and stop investing in SEO entirely, or they refuse to acknowledge anything has changed and wonder why their results are declining.

The businesses that will thrive are those willing to have honest conversations about what’s working and what isn’t. They’ll adapt their content strategy based on their specific industry and customer behaviour. They’ll understand that maintaining traffic can sometimes be the win when the overall market is declining. And they’ll recognise that search engine optimisation now means something broader than it did five years ago.

SEO isn’t dying. It’s evolving into something more complex, more fragmented, and more dependent on understanding user intent across multiple platforms. The question isn’t whether to invest in it. The question is whether you’re adapting your approach to match how people actually search today.

Is Your SEO Strategy Keeping Up?

If you’re unsure whether your SEO approach is adapted for today’s search landscape, we can help. We offer a straightforward SEO audit that assesses how your website performs across traditional search, AI platforms, and the various SERP features that now compete for visibility.

Get in touch to discuss how your SEO strategy needs to evolve for your specific industry and business goals.

The Google Shopping Gold Rush is Over: Why We Shifted Away Before Amazon Did

Posted on February 12, 2026February 13, 2026 by wpQcYcYv8Apw

Google Shopping used to be a goldmine. Now it’s a perfectly engineered money drain.

While the business world was still celebrating Amazon’s recent decision to pull back from Google Shopping ads, we’d already been having uncomfortable conversations with our clients for months. The kind of conversations that make agencies squirm but that businesses need to hear.

Google Shopping isn’t working anymore. And it hasn’t been for a while.

When Free Lunch Became an Expensive Dinner

Remember when Google Shopping listings were free? Those were the days when showing up meant something, when relevance mattered more than budget size, and when a well-optimised product feed could compete with anyone.

Then Google got greedy.

First came the shift to paid listings only. Fair enough – Google needs to make money. But what followed was a masterclass in how to systematically destroy a profitable advertising channel through pure avarice.

The cost spiral began immediately. Click costs that once hovered around 20-30p suddenly jumped to £1.50, then £2.00, then higher still. Google’s algorithm, once focused on matching relevant products to searchers, shifted to extracting maximum revenue per search.

But high costs were just the beginning.

Death by a Thousand Micromanagement Cuts

Google’s platform engineers seemed determined to make Google Shopping as cumbersome as possible. What was once a streamlined system became buried under layers of checks, approvals, and compliance requirements.

Product feeds that previously updated smoothly now require constant monitoring
Policy violations appeared seemingly at random, often for products that had been running successfully for months
Campaigns that ran themselves now demanded daily intervention
Simple changes triggered review processes that could last weeks

The administrative overhead became unsustainable. Our team was spending more time managing Google Shopping campaigns than managing entire integrated marketing strategies for other clients.

But the real killer wasn’t the complexity – it was the results.

When “Shopping” Became “Browsing”

Google’s algorithm changes turned Shopping into a discovery channel rather than a purchasing channel. Searches that once showed precisely relevant products began displaying increasingly tangential results.

The quality collapse was systematic:

Specific product searches showed generic category results
Brand searches displayed competitor products first
Long-tail, high-intent searches triggered broad, low-relevance listings

Then came the new tab behaviour. Every Google Shopping click now opens in a new window, disrupting the customer journey and fragmenting the browsing experience. It’s as if Google decided that user experience was less important than keeping people trapped in their ecosystem.

The conversion rates spoke for themselves. What had been profitable campaigns became expensive traffic generation exercises with steadily declining returns.

While Others Chased Fool’s Gold, We Found Real Opportunities

Amazon’s recent pullback from Google Shopping validates what we’d been telling clients for over a year: the economics don’t work anymore.

But here’s what Amazon and most other businesses missed – while fixating on Google Shopping: there are better ways to access shopping traffic with superior returns.

We shifted our clients to approaches that actually work:

Direct marketplace optimisation that connects with buyers at the moment of purchase intent
Integrated search strategies that capture traffic before it gets filtered through Google’s money extraction system
Platform-specific approaches that work with algorithms designed to complete transactions, not just generate clicks

The results speak for themselves. Clients who moved away from Google Shopping dependency saw their cost per acquisition drop by 40-60% while maintaining or increasing sales volume.

The Uncomfortable Truth About Google Shopping

Google Shopping has become what every performance marketer fears: a vanity metric generator. It produces impressive-looking traffic numbers while quietly eroding profit margins.

The platform is designed to maximise revenue for advertisers while providing minimal value to shoppers. The increased complexity isn’t about improving results – it’s about creating enough confusion that businesses don’t realise they’re paying more for less.

Most agencies won’t disclose this information because Google Shopping generates recurring revenue. Keeping clients tied to underperforming channels is more profitable than finding better alternatives that require less management.

We prefer a different approach.

Just Ask

If you’re spending money on Google Shopping and wondering why your returns keep shrinking while your management overhead keeps growing, we should talk.

We’ve developed specific methodologies for accessing shopping traffic that actually convert – approaches that work with consumer behaviour instead of against it.

The conversation costs nothing. The continued reliance on Google Shopping costs everything.